Returns & Warranty
1.1. If the product supplied presents a manufacturing defect, the customer may require the correction of the defect or the supply of an equal product without defect.
1.2. The customer has 30 days to return a product, as of the date of delivery of the product, without any associated cost, as long as it does not show evidence of use and is returned in the same box used for shipping. In case of damage caused by bad packaging of the product by the customer, SwiftCarbon reserves the right to refuse acceptance of the return and will charge the shipping costs to the customer.
1.3. The exercise of the right provided in the previous point, only occurs when the customer has not made effective use of the product purchased, reserving to SwiftCarbon the right to make the equipment exchange possible, after verification of the state of use of the same.
1.4. If the customer requests the exchange of his product for another whose price is higher than the purchased product, he shall proceed to payment of the remaining amount by bank transfer to the IBAN that will be provided to him after the completion of the exchange form.
1.5. When the customer requests the exchange of his product for another one whose price is lower than the purchased product, SwiftCarbon will issue a credit note, within a maximum period of 15 days, and will return the remaining amount to the IBAN indicated by the customer.
1.6. The exercise of the right mentioned in the point 7.3. will be made in accordance with the return policy, which is provided to the final customer together with the confirmation of the receipt of the order.
2. Warranty
2.1. The bikes are covered under a three-year legal warranty plus a voluntary guaranty for additional four years, resulting in a six years of guarantee in total.
2.2. To get the additional four years of voluntary warranty, the customer must register the bike in our online store, here.
2.3. The additional voluntary warranty of four years is valid only for bikes sold from 1st of March of 2018.
2.4. Branded components (excluding SwiftCarbon brand - frame and fork), have two years warranty.
2.5. The bike has two years warranty for painting defects.
2.6. The warranty excludes wearing parts, such as bearings, seals, cables, cable housing, all lubricants, oil, grease and brake fluid, chain, sprocket, chainrings, brake pads, tyres, bar grips and bar tape, derailleur hangers, among others.
2.7. The warranty does not apply to damages resulting from improper use by the customer, such as:
- Negligence (insufficient maintenance and conservation);
- Assembly and modification of components in any part of the bike that have not been expressly authorized by SwiftCarbon;
- Changes in painting;
- Falls;
- Overload;
- Jumps;
- Another type of excessive effort.
2.8. If the defect implies the replacement of the frame and/or the fork, they will be replaced in the same colour, according to availability. Otherwise, the replacement will be done in another colour.
2.9. Guarantee services do not cover any other services (such as assembly and shipping) or any additional assembly costs and material resulting from a change to the model. These costs will be supported by the customer under the guarantee.
2.10. The warranty applies only to the first owner of the product, according to the customer mentioned on the purchase invoice.
2.11. If the customer changes any component of the bicycle, within the warranty period, without prior notice to SwiftCarbon of this change, he immediately loses the product warranty. E.g. If the customer changes the tire size. Our bikes go out of production with 700x25 tires, if the customer decides to change to another tire size, he must inform SwiftCarbon, otherwise he will lose the bike's warranty.
